Communication Skills at Work

About the Program

This online training program aims to increase your professional effectiveness in the workplace by teaching key communication skills.

Communication skills are essential for healthy and successful relationships, whether personal or professional. Once you’ve learned how to apply them, these skills enhance your influence and help you achieve your goals. Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. Good communicators have an advantage in the workplace, especially if their relationships are based on rapport-building trust and credibility. But trust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all your verbal and nonverbal interactions.

This program is self-paced. Self-paced programs create a unique learning experience that allows students to learn independently and at a pace that best suits them.

Tuition: $997

Duration: 40 Hours

Students have full access to the program for 1 year.

Includes free e-books

Prerequisites: HS diploma/GED, basic computer skills and familiarity with the internet

Occupational Objectives: Administrator, Supervisor, Manager

To learn more about ETI’s tuition and financial aid options, click here.

Course Outline

Develop Effective Business Communication

  • Writing Skills for Technical Professionals

  • Communicating Internationally

  • Getting Results through Personal Power

  • Working with Difficult People

  • Managing and Controlling Anger

  • Cross-Cultural Communication

  • Communicating with Senior Executives

  • Effective Business Meetings

  • Effective Business Writing

  • Writing a Business Case

  • Using E-mail Effectively in the Workplace

  • Essential Skills for Professional Telephone Calls

  • Practical Grammar for Business Writing

Advanced Business Communication Skills

  • Making the Most of Your Presentations

  • Skills for Communication Success

  • Developing Your Listening Skills

  • Developing Effective Negotiation Skills

  • The Art of Feedback

  • Achieving Emotional Intelligence

  • Communicating Tactfully and Diplomatically

  • Storytelling Basics

  • Effective Communication

  • Note-Taking Skills

  • Technical Communications Skills

  • Managing Conflict in the Workplace